Shipping & Returns

Returns Policy

Unopened merchandise may be returned within 15 days for a full refund. Refunds will be minus the shipping cost unless there was an error on our behalf. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

All orders unless back ordered or Pre-ordered will be shipped same or next day.

We ship within the US and internationally. International shipments do not include import duties and taxes. These charges, if due, will be the responsibility of the buyer in the destined country.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Freight Collect: If you would like to arrange for your LTL or Truckload carrier to pickup at our warehouse, please email 3Caygsales@gmail.com for scheduling. We also have no problem with shipping on your UPS, DHL, or Fedex account. Please email your order to 3CayGsales@gmail.com for invoice. 

 

Customer Pickup:

We strongly suggest that you order online and give at least 24 hours before picking up your order. All orders need to be pulled from inventory and staged in warehouse for pickup. Phone orders are also accepted for pickup after 3pm same day if received before 11am. We do get busy at times and may not be able to accommodate same day pickups on large orders. Please call ahead at 904-930-4554 to ensure we will be able to pull your order.